As the COVID-19 situation continues to evolve, our team wanted to provide an update on our current position at LoanU. We’ve taken a number of steps to ensure the health of our people, while minimising disruption to our partners and maintaining our high level of customer experience.
We’re taking this on as a team, as we believe it’s important we stand together (albeit 1.5 metres apart) during these trying times.
The health of our people is our biggest priority. Therefore, as of Monday March 23, our office has moved to remote working. We are committed to the wellbeing of our community and have taken this precautionary measure to safeguard the health of our employees. Needless to say, our Customer Service Team will still be available by calling 1300 080 825, or emailing firstname.lastname@example.org, as we care about maintaining our high standards of customer support levels throughout this period.
As always, we’re passionate about working with our brokers to find solutions for their credit-impaired clients. Our National BDM will remain available on 0408 999 789 or by video conference whenever you need, whether you're looking to discuss a scenario or simply want to hear a friendly voice. We’re here for all of our broker partners during this unprecedented time.
Supporting and empowering our customers throughout their financial journey is what drives us at LoanU. As the financial impact of this emerging crisis grows, we are committed to finding solutions for our community, now more than ever. If you’re a LoanU customer who has been directly impacted by COVID-19, we encourage you to please get in touch with us so we can help get you back on track.
We hope you are staying safe and healthy. On behalf of everyone at LoanU, we reassure you of our support to get through this together.